FAQ
1333bet FAQ — VIP, Deposit, Withdrawal
1333bet FAQ — VIP, Deposit, Withdrawal
and Support Questions
Find detailed answers to the most frequently asked questions about 1333bet — from opening an account to VIP cashback, depositing and withdrawing via bKash or Nagad, and getting support. Every answer is written with Bangladeshi players in mind.
Table of Contents
VIP Benefits
1333bet's VIP Program has four tiers — Bronze, Silver, Gold, and Platinum. Each tier has a different weekly cashback rate. The questions below cover the VIP system in detail.
1333bet's weekly cashback is calculated by subtracting your total winnings from your total losses for that week — that is, on your net loss. A cashback percentage is applied based on your VIP level. Example: if you are a Gold member and your net loss for the week is ৳20,000, you receive ৳20,000 × 0.6% = ৳120 cashback.
1333bet has four VIP levels: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; and Platinum — up to 0.8%. Cashback is always calculated on the net loss for that week, so if there is no net loss in a given week, cashback does not apply.
Your VIP level at 1333bet rises through regular play. The more you bet and the more active you are, the sooner you can move to the next level. Starting from Bronze, you can progress step by step through Silver, Gold, and finally Platinum. Each level comes with a higher cashback rate and additional benefits.
In addition to cashback, players at higher VIP levels at 1333bet can receive a dedicated account manager, faster withdrawal processing, special promotional offers, and personalised bonuses. Priority support is also provided for Gold and Platinum members.
At the Platinum level, 1333bet pays up to 0.8% cashback on the weekly net loss. There is no fixed upper limit stated for the cashback amount — it depends on the rate and the net loss for that week. A higher net loss means more cashback at that rate.
VIP level progression at 1333bet depends on regular activity. If you are inactive for a long period or do not have sufficient betting activity in a given month, your level may be reviewed. Staying active on your account regularly is the best way to keep your VIP benefits. Read the Terms and Conditions for full details.
Withdrawal
Players often have questions about withdrawing money via bKash, Nagad, Rocket, or bank transfer. The most frequently asked withdrawal questions are answered below.
To withdraw winnings from a 1333bet welcome bonus, you must first meet the wagering requirement. The bonus amount must be wagered 15 times before it becomes eligible for withdrawal. For example, if you receive a ৳1,500 bonus on a ৳1,000 deposit, the total wagering requirement is ৳1,500 × 15 = ৳22,500. Bonus winnings can only be withdrawn after this requirement is met.
Yes, the bKash, Nagad, Rocket, or Upay number you use for withdrawals at 1333bet must be registered in your own name. Withdrawals to a third party's mobile banking number are not permitted. This is part of 1333bet's security and anti-money laundering policy.
The minimum withdrawal amount at 1333bet is ৳500. Amounts below this cannot be withdrawn. Available withdrawal methods are: bKash, Nagad, Rocket, Upay, and bank transfer (major banks including Sonali, Dutch-Bangla, and BRAC). Before submitting a withdrawal request, make sure your account has a sufficient verified balance.
Standard withdrawal processing time at 1333bet is 5–30 minutes, regardless of whether it is day or night, a weekend, or a public holiday. The 24/7 support team is always active, so withdrawal requests made at any time are processed quickly. Occasionally, if verification is needed, it may take a little longer.
If the money has not arrived 30 minutes after your withdrawal request, first check the transaction history in your bKash or Nagad app. If there is still an issue, contact 1333bet via 24/7 live chat or email support and have your transaction ID and screenshot ready. The support team will resolve the issue promptly.
For a bank transfer withdrawal, you may need to provide your bank account number, bank name and branch name, and routing number. Major Bangladeshi banks are supported, including Sonali Bank, Dutch-Bangla Bank, and BRAC Bank. The account must be in your own name. Your first bank transfer withdrawal may take a little longer to verify.
Deposit
How easy it is to deposit with bKash or Nagad, what the minimum amount is, and whether there are any charges — these are the most common questions at 1333bet. The answers are given below.
To play slots, live casino, or any game at 1333bet, the minimum deposit amount is ৳300. This applies to all deposit methods — bKash, Nagad, Rocket, Upay, and bank transfer. You can bet across all game categories by depositing ৳300 or more.
1333bet does not charge any fees of its own on deposits. However, your mobile banking service (such as bKash or Nagad) or bank may apply their own transaction charges — this is entirely governed by that service's policy and is outside 1333bet's control. It is a good idea to check your payment method's charges before making a deposit.
To deposit with bKash at 1333bet, first log in to your account, then go to the deposit section and select bKash. Use the bKash app's "Send Money" option to send to the number provided on the site, and enter the transaction reference number in the deposit form. The minimum amount to send is ৳300. Detailed instructions can be found on the deposit page of the site.
Deposits at 1333bet are usually credited to your account within a few minutes. If your balance has not appeared after 15–20 minutes, confirm the amount and reference number of the transfer from your bKash or Nagad and contact support via live chat. Providing a transaction screenshot allows the support team to verify and resolve the issue quickly.
Yes, whether you make your first deposit via Nagad, Rocket, Upay, or bank transfer, you have the chance to receive a 150% welcome bonus, up to ৳8,000. To receive the bonus, the bonus option must be enabled on your account at the time of deposit. Wagering requirement is 15x. Full bonus terms and conditions are available on the Terms & Conditions page.
1333bet has five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. Mobile banking methods (bKash, Nagad, Rocket, Upay) are generally the fastest — balance is added within a few minutes. Bank transfer is also available, but may take a bit longer depending on the bank's processing time.
Support
How to contact the 1333bet support team, their hours, and what information to have ready — everything you need to know is compiled below.
1333bet has two support channels: live chat and email. Live chat can be used directly from any page on the site — a support agent typically responds within a few minutes. Email is more convenient for complex matters or when documents need to be sent. Both channels support Bengali.
1333bet's support service is available 24 hours a day, 7 days a week. Help is available via live chat and email at night, in the early hours, on public holidays, and during Eid. If you run into any issue with a game or payment at any time, contact support immediately — the team is always ready.
For a faster resolution, have the following information ready before contacting support: your username or registered mobile number, the transaction ID or reference number for the relevant transaction, a screenshot of the issue (if available), and the exact time the problem occurred. Having this information allows the support team to verify and resolve the issue much more quickly.
1333bet's support team assists in both Bengali and English. Bangladeshi players can report issues entirely in Bengali via live chat or email. Help is also available in English. Language will not be a barrier when reporting a problem.
1333bet's email support is monitored 24 hours a day. Urgent matters generally receive a faster response. However, live chat responses are even quicker, so if you need an immediate solution, live chat is the better option. For complex cases where you need to send documents or screenshots, email is more practical.
Yes, 1333bet's support team can assist with any responsible gaming matter. Contact live chat directly to learn about setting account limits, taking a temporary break, or self-exclusion. All casino and betting activities at 1333bet are for those aged 21 and above. More detailed guidance is available on the Responsible Gaming page.
Have more questions? Talk to us directly
If the answers above did not resolve your question, 1333bet's support team is always here for you. You can ask for help in Bengali or English — day or night.
Live Chat
Available 24/7. Click the chat button at the bottom of any page on the site to get started. A response usually comes within a few minutes.
Email Support
If you need to send screenshots or documents, write to us by email. Monitored 24 hours a day and replied to as quickly as possible.